We are very sorry that you encountered a problem with Space Engineers.
We will do everything possible to help you.

FORUM – TECHNICAL and GAMEPLAY HELP

The first thing that we would recommend, if you are experiencing some technical or gameplay issues with the game, is to check our support portal. There is a good chance that the problem you are facing has been experienced before, so it is likely that players who have had similar issues have posted suggestions and solutions.

Also, if you think that you have found a fix to a common issue, please share! Other players will be grateful for your contribution and so will we!

Technical help: https://support.keenswh.com

You can get help with general gameplay questions by joining our active Discord community on our official Discord server here: https://discord.gg/keenswh

You can also find help with questions by talking to members of our steam community here: https://steamcommunity.com/app/244850

Space Engineers PCGamingWiki: http://pcgamingwiki.com/wiki/Space_Engineers

Note: Space Engineers currently does not support nVidia/AMD 3D vision and it should be disabled in the nVidia/AMD control panel, otherwise it can cause various issues.

BUG REPORTING

If you have encountered a bug while playing Space Engineers, you can report it by posting it on our dedicated support site.
Your bug report will be checked and our team will do its best to resolve it.

How to report a bug

Please send us a message via: support.keenswh.com/spaceengineers
Provide as much detailed information as you can. Write a synopsis of what you were doing before the error happened. Taking a screenshot of the bug or a video may also also help. Support staff will request additional information as is needed.

Attach the log file:
C:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\SpaceEngineers\SpaceEngineers.log
This file gets overwritten on each game launch.
(If you have difficulties finding the log file, press WIN+R, in the box that will open paste %APPDATA%\SpaceEngineers and press enter.
The log file folder will open, the text document named ‘SpaceEngineers’ is the log file.)

Attach one or all save folders. You have to enable hidden files in order to see the Save folder. Save folders may contain MBs of data, be careful when sending them. Emails usually don’t like attachments larger than 10 MB):
c:\Users\{YOUR WINDOWS USERNAME}\AppData\Roaming\SpaceEngineers\Saves\

What if you can’t find the AppData Folder? Run “Folder Options”, then go to the View tab and click the option that says “Show hidden files, folders, and drives” so you are able to see hidden folders, then you should be able to see it.

TROUBLESHOOTING CATEGORIES

Many of the most common issues experienced while playing Space Engineers can be resolved without assistance. Choose any of the below categories according to the problem that you are experiencing. If you can’t find a solution in any of the suggested solutions, please report your problem at our dedicated support site by following the above guide.

• GAME WON’T START ISSUES

• GRAPHICS / PERFORMANCE ISSUES

• GAME CRASH ISSUES

• AUDIO ISSUES

• GAMEPLAY & OTHER ISSUES

WINDOWS 10 ISSUES / SOLUTIONS

Check for more info here: http://forum.keenswh.com/threads/windows-10-information-troubleshooting.7366738/

Problem: Space Engineers won’t open with default settings (DirectX 11)
Solution: Open %appdata%\SpaceEngineers\SpaceEngineers.cfg in a plain text editor like notepad. Find GraphicsRenderer – it is usually near the top. Change its value to DirectX 11.

Problem: Space Engineers won’t open (DirectX 11 or DirectX 11 not support by hardware)
Solution: This is caused by hardware and driver support issues mentioned above. We recommend using the latest drivers directly from the hardware designers. We do NOT recommend the use of “Beta” drivers.
NVIDIA – http://www.geforce.com/drivers
AMD – http://support.amd.com
Intel – https://downloadcenter.intel.com

Problem: Space Engineers is dark and grey in appearance
Solution: This sometimes happens because of the Steam overlay. In the Steam client click the Steam menu > Settings. Click the In-Game tab and uncheck the Enable the Steam Overlay while in-game checkbox. Click OK.

Problem: Space Engineers doesn’t display properly or the menu buttons can’t be seen.
Solution: Try running in Windows 10 in compatibility mode (http://www.windows10forums.com/articles/compatibility-mode.7).
You can try Windows 7 and Windows 8 modes to find which works better for you. This is usually a good workaround until there are updates for your drivers and for Windows 10 compatibility.

The exe files for space engineers can be found here (default location)
32-bit C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin\SpaceEngineers.exe
64-bit C:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Problem: SpaceEngineers can’t access SpaceEngineers.cfg, SpaceEngineers.log or other files.
Cannot create log file: System.UnauthorizedAccessException: Access to the path ‘C:\Users\YourUserNameHere\AppData\Roaming\SpaceEngineers\SpaceEngineers.log’ is denied.
Solution: Some users are reporting this problem after switching to Windows 10. In some cases we have found that the users have copied files from their old operating system to the new one. In other cases it seems to be an issue created by the Windows 10 upgrade. This creates the problem where the old files have different ownership credentials from the new user account on Windows 10. This prevents Space Engineers from accessing them.

The solution in this case is to
Rename or move the %appdata%\SpaceEngineers folder to a different location.
Start the game and have it create new folders by…
    Creating a new custom world with at least one mod enabled
    Creating a new blueprint
This will create blueprints, mods, and saves folders as well as new cfg and log files.
Then copy your the contents of your old saves and blueprints folders into these new folders in %appdata%\SpaceEngineers.
Do not overwrite the new cfg and log files.

3rd PARTY PROGRAMS

It has been reported that some 3rd party programs can cause in-game issues, game not starting or black screen. In this case, you will have to disable these programs in order to run the game. Below is the list of the 3rd party programs that have been reported so far.
– Lucid Virtu MVP
– MacType
– LogMeIn
– xFire
– Carbonite Backup

INSTALLING SPACE ENGINEERS ON WINDOWS XP 64-Bit

Installing Space Engineers on 64-bit version of Windows XP is a bit more complicated. Follow the steps below and there should be no problems:

1. Make sure that you have the latest service pack installed (currently SP2 – www.microsoft.com/en-us/download/details.aspx?id=17791)
2. Install all updates
3. Restart your computer
4. Repeat from step two, until there are no more updates
5. Install .NET Framework 4 (www.microsoft.com/en-us/download/details.aspx?id=17851)
6. Restart your computer
7. Install all updates (there may be some updates for .NET 4)
8. Restart your computer
9. Install Space Engineers from Steam client